Safeguard your brand image, one review at a time
Your online reputation is your brand’s lifeline. Customers trust reviews, news, and social proof more than ever before, and a single negative mention can ripple through the web, impacting your bottom line. That’s why Online Reputation Management (ORM) is a vital part of your digital strategy.
- Review Management
- Search Engine Result Control
- Crisis Management
- Social Media Monitoring
- Strategic Interventions
- Content Creation
Digital Times
Control your narrative with our expert ORM services
Combining online reputation management with proactive brand building
The explosion of social and digital channels has created a complex and challenging environment for brands. Capturing and interpreting real-time conversations about your business, and then effectively disseminating those insights across your organization for action, presents a significant hurdle, especially at enterprise scale.
At Digital Times, we addresses these challenges by unifying your online reputation monitoring and crisis management workflows into a single, integrated solution. By seamlessly integrating data from a wide range of sources, including social media, review sites, news outlets, and more, We empowers you to break down data silos, ensure real-time information sharing, and enable swift responses to mitigate crises and protect your brand reputation.
Real certified Google Ads professionals
Get a team of certified Google Adwords / SEM specialists who have a minimum of 2 years experience managing various SEM campaigns locally. We help you create the perfect combination of strategy and implementation to ensure we achieve your goals.
what you get
Gain control of your brand reputation through actionable insights delivered by AI.
With our online reputation management, analyse customer sentiment in real-time for your brand, products, and category. Proactively spot data anomalies and seamlessly coordinate internal teams to mitigate risks and protect your brand reputation
Industry-leading data coverage to capture critical conversations
Gain access to the most comprehensive collection of publicly available unstructured data. Actively monitor more than 30 social and digital channels for real-time insights, uncovering both immediate trends and valuable long-term perspectives.
Benchmark against competition
Benchmark your social performance, executive visibility, and influencer impact against competitors. Monitor crucial brand KPIs, including awareness, share of voice, and customer satisfaction (CSAT) across all major social platforms. Utilize pre-built dashboards for instant insights.
Protect brand reputation and proactively manage crises
Proactively identify crises and emerging issues by monitoring conversations and media across all relevant channels. Mitigate brand reputation risks with real-time crisis alerts and automated workflow management.
Effortlessly create and share reports
Effectively share real-time intelligence across your organization and with external stakeholders. Leverage pre-built reports and extensive customization capabilities to ensure easy consumption of insights. Automate the creation and distribution of reports with robust scheduling and export functionalities.
Creating Success
What makes our reputation management services so effective?
Advanced Social Media Monitoring
Our team leverages best-in-class social listening platforms to effectively monitor and analyze conversations across a wide range of social media channels. This enables us to identify key influencers, track brand mentions, and gain a deeper understanding of customer sentiment and competitive landscape.
Competitive Social Media Benchmarking Analysis
We conducted a thorough analysis of our social media performance by benchmarking our content and engagement against our competitors. This data-driven approach allowed us to identify areas where we excel and areas where we can improve, enabling us to optimize our social media strategy for maximum impact and achieve a stronger competitive edge.
Proactive Brand Risk Mitigation through Multi-Channel Listening
We significantly reduced brand risk by implementing a comprehensive social listening program. By monitoring conversations across 50+ digital channels, we were able to identify and address potential threats to our brand reputation early on. This proactive approach allowed us to effectively manage crises, maintain positive customer relationships, and protect our brand's image.
Before Digital Times, I struggled to manage my team’s projects effectively. Now, with DT, we can easily track progress, collaborate seamlessly, and deliver projects on time. I highly recommend it to any team leader.
Director of Marketing
The proof is in the numbers
Why ORM can bring in the numbers
85%
of consumers trust online reviews as much as personal recommendations.
95%
of business leaders report that their crisis management capabilities need improvement.
40
positive reviews are required to tackle the damage done by one negative review.
FAQ
FAQs about online reputation management
Looking to learn more about online reputation management for your business? Browse our FAQs:
ORM is the proactive process of shaping and influencing the online conversation and perceptions about an individual, brand, or organization. This involves monitoring online mentions, managing online reviews, addressing negative content, and proactively building a positive online presence.
A strong online reputation builds trust with customers, attracts new business, and helps your brand weather online crises effectively.
Key components include online monitoring, reputation analysis, crisis management, review management, social media management, and search engine optimization.
You can improve your online reputation by consistently monitoring mentions, responding to reviews, creating positive content, engaging with customers, addressing negative content, and partnering with influencers.
While you can implement basic ORM strategies yourself, it’s often beneficial to consult with professionals for complex or in-depth ORM needs.
